Our Commitment to Service Excellence

By accessing and using Tabasamu Fiber Fibre's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Tabasamu Fiber Fibre provides high-speed fiber internet services to residential and business customers in Kenya. Our services include:

• →Fiber internet connectivity
• →Network installation and maintenance
• →Technical support
• →Additional digital solutions and services

As a user of our services, you agree to:

• →Provide accurate and complete registration information
• →Maintain the security of your account credentials
• →Use the service in compliance with all applicable laws
• →Not engage in any unauthorized network monitoring or hacking
• →Not use the service for any illegal or harmful activities

While we strive to provide 99.9% uptime, we cannot guarantee uninterrupted service. Maintenance, repairs, and factors beyond our control may affect service availability.

We will make reasonable efforts to notify you of planned maintenance and resolve unplanned disruptions promptly.

Payment terms:

• →Services are billed monthly in advance
• →Payment is due upon receipt of invoice
• →Late payments may result in service suspension
• →All fees are non-refundable unless otherwise stated

For any inquiries or support, you can reach us through:

• →Email: support@tabasamufiber.com
• →Phone: +254722966060
• →Address: Uhuru Highway, Highway Mall, 2nd Floor, Nairobi, Kenya
• →Operating Hours: Monday - Sunday, 8:00 AM - 6:00 PM

Either party may terminate service with 30 days' written notice. We reserve the right to terminate service immediately for violations of these terms or non-payment.