About Tabasamu Fibre - Kenya's #1 Stress-Free Internet Provider
Tabasamu Fibre is Kenya's leading fiber optic internet service provider, dedicated to making internet simple, reliable, and stress-free for over 10,000 homes and businesses across Nairobi. Founded on the principle that internet connectivity should just work, we've built a reputation for exceptional service, transparent pricing, and unwavering reliability.
Our Mission: Internet Made Simple, Life Made Better
We believe internet should be stress-free. That's why we've eliminated everything that frustrates customers about traditional ISPs: hidden fees, unreliable connections, poor customer service, and complicated installations. With Tabasamu Fibre, you get honest pricing, 99.9% uptime, 24/7 local support, and professional installation—all designed to make your internet experience effortless.
Why 10,000+ Kenyans Choose Tabasamu Fibre
- 99.9% network uptime guaranteed with enterprise-grade fiber infrastructure
- Transparent pricing with no hidden fees or surprise charges
- 24/7 customer support from real people based in Kenya
- Professional installation within 24-48 hours in most Nairobi areas
- Truly unlimited data with no caps, throttling, or fair usage policies
- Free router and complete setup included with every plan
- Symmetrical upload and download speeds up to 1Gbps
- No long-term contracts or lock-in periods
Our Values
Customer First: Every decision starts with our customers. We listen, we care, and we deliver on our promises. Innovation: We invest in cutting-edge fiber technology to provide the best internet experience in Kenya.Transparency: Clear communication, honest pricing, and no hidden terms.Community Impact: We give back through education programs, community connectivity initiatives, and environmental conservation efforts across Kenya.
Service Areas
Tabasamu Fibre currently provides high-speed fiber internet services across Nairobi including Kilimani, South C, Langata, South B, Westlands, Lavington, Karen, Kileleshwa, Parklands, Kitisuru, and surrounding neighborhoods. We're expanding rapidly to serve more communities across Kenya.
Our Network Infrastructure
We've invested heavily in world-class fiber optic infrastructure to ensure reliability and speed. Our network features redundant connections, backup systems, and 24/7 proactive monitoring. We use tier-1 international bandwidth providers and maintain multiple peering arrangements to ensure optimal performance for both local and international traffic.
Internet Made Simple.
Life Made Better.
We're on a mission to deliver stress-free internet to every home and business in Kenya. No hidden fees, no surprises—just reliable connectivity you can count on.
Built on a Promise of Reliability
Tabasamu Fibre was born from a simple frustration: internet in Kenya didn't have to be complicated, unreliable, or expensive. We saw customers struggling with hidden fees, poor support, and constant disconnections—and we knew there was a better way.
Starting in Nairobi, we set out to prove that internet could be stress-free. We invested in world-class fiber infrastructure, built a responsive local support team, and committed to transparent pricing. Today, over 10,000 customers trust us to keep them connected.
Our mission remains unchanged: make internet simple so Kenyans can focus on what matters—whether that's growing a business, connecting with loved ones, or simply enjoying seamless streaming and browsing.
The Stress-Free Internet Experience
We've eliminated everything that frustrates you about internet providers
No Hidden Fees
Transparent pricing with no surprise charges. What you see is what you pay—always.
99.9% Uptime Guarantee
Enterprise-grade reliability that keeps you connected when it matters most.
24/7 Local Support
Real people, real help. Our Kenyan support team is always ready to assist you.
Quick Installation
Get online fast with professional installation within 24-48 hours in most areas.
No Data Caps
Truly unlimited internet with no throttling or fair usage policies ever.
Free Router & Setup
Zero upfront costs. We provide the router and handle all setup completely free.
What Drives Us
The principles that guide everything we do
Customer First
Every decision we make starts with our customers. Your satisfaction drives everything we do.
Innovation
We invest in cutting-edge technology to deliver the best internet experience in Kenya.
Transparency
Honest communication, clear pricing, and no hidden terms. We believe in doing business the right way.
Community Impact
Giving back through education, connectivity, and environmental programs across Kenya.
View CSR ProgramsBuilt for Kenya, Powered by Excellence
World-class technology delivering unmatched reliability
Fiber Optic Network
Pure fiber infrastructure from your home to our core network for maximum speed and reliability.
Redundant Connections
Multiple backbone connections ensure your internet stays online even if one path fails.
24/7 Monitoring
Our network operations center monitors performance round the clock to prevent issues.
Everything You Need to Know
What makes Tabasamu Fibre different from other internet providers in Kenya?
We focus on making internet truly stress-free. That means transparent pricing with no hidden fees, 99.9% uptime reliability, 24/7 local support from real people in Kenya, and hassle-free installation. Unlike other providers, we don't throttle your connection or impose data caps. What we promise is what you get, every single day.
How reliable is your network?
Our network maintains 99.9% uptime, backed by enterprise-grade fiber infrastructure with redundant connections. We have backup systems in place and proactively monitor our network 24/7 to prevent issues before they affect you. In the rare event of an outage, our technical team responds immediately.
What areas do you cover in Nairobi?
We currently serve Kilimani, South C, Langata, South B, Westlands, Lavington, Karen, Kileleshwa, Parklands, Kitisuru, and surrounding areas. We're rapidly expanding coverage across Nairobi and beyond. Check our coverage page or contact us to confirm availability at your specific location.
How quickly can I get connected?
Most installations are completed within 24-48 hours of application approval in areas with existing infrastructure. Our professional technicians handle everything from cable laying to router setup, ensuring you're online with minimal disruption to your schedule.
Do you really offer 24/7 customer support?
Yes, absolutely. Our support team is available around the clock, every day of the year. You'll speak with real people based in Kenya who understand local needs and can solve issues quickly. We're not a call center—we're your neighbors committed to keeping you connected.
Still have questions?
Contact Our TeamReady for Stress-Free Internet?
Join 10,000+ satisfied customers enjoying reliable, high-speed internet with 99.9% uptime and 24/7 support. No hidden fees, no hassle.